Contacting us by E-Mail

We try very hard to answer all e-mail within 2 business days. If you don’t receive a response by then, assume that it’s been caught by a spam or junk mail filter. Check your caught junk mail first, then make sure that any filters you use on your own computer and by your e-mail provider are allowing all e-mail from Once you have done this, try sending your question again.


Site License and Volume Purchases

We have both site licence and volume purchase options, discounted according to the number of seats or licenses you need.

If you have a site license agreement that was made with Casady & Greene, we would like to hear from you. Information about such agreements was not made available to us. We can work with you to re-negotiate your agreement, necessary because it is between your company and them, and does not involve Rainmaker Research Inc. in any way.

Educational Sales

We offer discounts for educational institutions, students, and educators. The discount depends on the number of licenses you require, and where or how you will be using the product.


For members of the press that require information for publication or review.

User Groups

For User Groups that require information for publication, review, or other inquiries.

Product Information

If you can’t find the answer to a specific question anywhere, we’ll try to answer it via e-mail. Please be as detailed as possible, especially if your question is technical in nature.

Feedback and Suggestions

We want your feedback! Spell Catcher has many features that were suggested to us by customers. We definitely listen.


Before contacting us by e-mail, we suggest searching our FAQs and Forums to see if your question has already been answered.

If you can’t find your license code(s) or serial numbers, use our Lost License Codes feature to e-mail them to yourself.

When contacting our support department, please include as much detail as possible in your message. Don’t forget to tell us which Spell Catcher product and version you are using, your operating system and its version, and the application(s) you are using Spell Catcher with.

Web Site

This site is designed and built with Web Standards. It may not render properly with older or non-compliant web browsers. If you notice something strange, have a suggestion related to the design, or a suggestion for a feature we should add, contact our Webmaster.

Rainmaker Research Inc. Terms and Policies

Please read our various terms, policies and notices.

Important Information for Casady & Greene Customers

If you purchased a Spell Catcher product from Casady & Greene please read our Questions, Answers and Information for Casady & Greene customers. It’s likely that your question or concern will be covered there, and you will be able to get what you need without having to contact us by using our automated systems.