3 replies to this topic

[jdewitt]

I want to commend Evan and John for getting on with business. It's hard to get past the kinds of challenges they've faced. I wish them every success, and I will underscroe those wishes by voting with my wallet.

Keep up the good work.

Jim DeWitt

[John Tytler]

Thanks Jim,

Nothing like a little encouragement...

John

[niz_reese]

I want to THANK Evan and John for continuing to support and develop SpellCatcher. A user since before Thunder 7, I would definitely go thru withdrawal without my favorite software!

Thanks for a great application.

Nancy Reese

[Evan Gross]

niz_reese, on Aug 25 2003, 11:32 PM, said:

I want to THANK Evan and John for continuing to support and develop SpellCatcher. A user since before Thunder 7, I would definitely go thru withdrawal without my favorite software!

Thanks for a great application.

Nancy Reese

Thanks for the kind words - probably the hardest thing that I'm having to do these days is trying to make folks understand why we can't do upgrades for ancient product purchases and for SC8 purchases from C&G (they want to upgrade to SCX, and it's hard to explain that it's NOT an upgrade - it's a version of the program for a completely different operating system).

I'm going to have to post an official policy about this, hope I don't lose too may sales and that folks understand why I have to make this decision. We'll never get back to work around here if we have to implement systems and add features to our Kagi online store to try to accomodate and automate these requests. Just so folks can save $10 - less than the price of lunch, at least here in Toronto...

If anyone thinks this is truly a horrible, show-stopping, business killing decision, I'd like to hear why.

We will, of course, be able to offer upgrade pricing to our own customers. I think some are having a hard time understanding that we're not C&G, and haven't just taken over where they left off without skipping a beat.